How do I contact a real person at AliExpress?
How do I contact a real person at AliExpress?
You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
Does AliExpress have good customer service?
AliExpress has a consumer rating of 3.13 stars from 6,882 reviews indicating that most customers are generally satisfied with their purchases.
Is AliExpress problematic?
Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. You are protected no matter what you buy on the platform as long as you make your purchase directly through AliExpress.
How do I appeal a dispute on AliExpress?
The first one is to go to the My Orders section of your AliExpress account, choose the product in question and press the Open Dispute button. The second one is to scroll the AliExpress website to the very bottom and follow the Disputes and Reports link.
How do I track my order from AliExpress?
How do I track an AliExpress order?
- Access AliExpress website and login with your email address and password.
- Go to “My AliExpress” and then click on “My Orders”.
- Find which item do you want to track and then click on “View Detail”
- Copy the tracking number.
How can you tell if reviews on AliExpress are fake?
Select the “Feedback” section from the menu on the same page and examine it. Most customers leave comments, and some of them even attach the product’s photos. Fake reviews that have been bought by the seller do exist in the world of online shopping though, so you should use such information critically and responsibly.
Can I get a refund from AliExpress?
Returns & Refund Guarantee Returns & Refund is a guarantee provided by sellers for every product they sell on AliExpress.com. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.