What is Amazon VCS?

Amazon today announced the launch of Virtual Customer Service (VCS) model, an initiative launched to create cost efficient employment prospects for skilled candidates seeking more flexible work opportunities.

Will Amazon raise wages 2021?

Amazon’s last major pay increase came in mid-2021 when the retailer announced raises for 500,000 of its warehouse, fulfillment, and delivery workers, ranging from 50 cents to $3 an hour. The longer employees stay with Amazon, the more likely they are to see bigger pay bumps in the future.

Will Amazon grow more?

Amazon is expected to continue growth as the shift toward online commerce continues and digitalization across organizations gain pace. We expect Amazon’s revenues to grow by 27\% to $488 billion for 2021. Further, its net income is likely to rise to $29.5 billion, increasing its 2021 EPS figure to $63.46.

What is the work of VCS in Amazon?

What is Amazon’s Virtual Customer Service (VCS)?

Virtual customer service (VCS) has immense potential for growth. As a cost cutting step, Amazon is planning to make 80\% of the customer service virtual and eventually 100\% underscoring the competence of house wives, students, retired who would work for relatively lesser wages.

What is the career growth like for a VCS/VTS employee?

So, the career growth for VCS or VTS employees is kinda similar to that of work from office employees! You can move to different CS processes whenever there are IJPs rolled out, or you can also become a VCS/VTS lead/ team manager! 🙂 How can modern technology help evolve mail center operations while keeping employees safe?

What is the average salary of Amazon employees in India?

The average salary for Amazon.com Inc employees in India is ₹821,694 per year. Visit PayScale to research Amazon.com Inc salaries, bonuses, reviews, benefits, and more!

Should I Go anonymous as a VCS employee at Amazon India?

Going anonymous as I am still an employee here in VCS Amazon. You don’t get angry or irritated when you have to hear some unknown person swearing maa, behen galli to you even when it’s not your fault. You will have to maintain your call timings , that is every call should be lesser than 5–6 mins or else you will hurt your performance report.