How do you measure the success of a community?

Let’s boil it down to five quick tips.

1. Review Organizational Goals then Build Community Goals.
2. Don’t Let Community Growth be Your First Metric.
3. Measure Community Behavior Against Your Goals.
4. Focus on Community Engagement & Delivering Real Value.
5. Use Numbers & Storytelling to Measure & Prove Success.

How do you set KPI for a team?

Here Are Three Steps for Setting KPIs for Your Team:

1. Check their position description and adjust if necessary.
2. If they don’t have a position description, write them a good position description.
3. Identify 5-7 key areas of responsibility.
4. Sum up the main reason why you have that role in your business.

How do you measure a community?

Some of the more common metrics you can use to track engagement are:

1. Forum posts.
2. Comments on forum/blog posts/social media.
3. Reactions/upvotes/downvotes on posts.
4. Group chat messages.
5. Direct messages to businesses.

What KPIS are important when you’re managing a community?

Measuring Key Performance for Online Community Forums

• Followers/Members.
• Engagement (Discussions/Comments/Shares/Retweets/Re-Posts)
• Referral Traffic From Your Community.
• Share of Voice.
• Number of New Member Signups and Discussions.
• Number of Pageviews and Time-on-Page.
• Active Members.

What are KPIs in customer support?

In customer support, KPIs offer measurable values based on metrics gathered from response time, ticket volume, active and resolved issues, escalation rates in complaints, customer feedback, conversion rate, etc. What makes KPIs quite effective are the resulting actions they trigger.

What are KPIs and how can project managers use them?

Project managers understand how KPIs are a helpful benchmark to increase productivity in teams and improve costs, cycle time and stakeholder satisfaction. But they’re more than just a performance tool, they can be used to motivate teams as well. Getting your team behind a common goal fosters positive competition.

What are intercom KPIs and why do they matter?

At Intercom we strive to have a world class support team who do whatever they can to help our customers and foster customer loyalty. In order to ensure this high standard across a global team, KPIs help us to identify areas for improvement and to celebrate successes.

How can KPIs be used to motivate teams?

But they’re more than just a performance tool, they can be used to motivate teams as well. Getting your team behind a common goal fosters positive competition. Meeting KPIs can be used as incentives and be rewarded to get even more out of your team. Watch Jennifer Bridges, PMP, to start your KPI adventure.