Can we integrate Salesforce with WhatsApp?

When Salesforce announced its integration with WhatsApp, it opened new channels for businesses to provide a more engaging customer experience. Now the customers can interact via the WhatsApp platform which is a better conversational platform than other traditional mediums like emails, text and phone.

How do I add WhatsApp to Salesforce?

Go to https://business.facebook.com and log in to your account.

1. Navigate to Facebook Business Manager | Business Settings | Business Info. Find your Business Manager ID at the top of the page.
2. Send an email to [email protected] with the subject “WhatsApp Number Setup.” Include the following information:

What is Salesforce digital engagement?

Salesforce Digital Engagement is a way to respond to messages via different channels including WhatsApp, SMS, Facebook Messenger, and Webchat. Digital Engagement is a must-have in today’s work from home world and ensures that service centres can support customers using their chosen communication method.

Can you connect WhatsApp to slack?

There is currently no official integration between Slack and WhatsApp. As you can read from the Slack Integrations page, it is not possible to add an integration that in a few clicks allows you to connect a WhatsApp account to your workspace on Slack.

What is WhatsApp in Salesforce?

The WhatsApp Salesforce API integration is another Salesforce solution focused on creating integrated, connected, omnichannel experiences. The introduction of WhatsApp as a customer service channel will give brands the chance to boost their customer service, and in turn, increase their reputation and loyalty.

How do I create a WhatsApp template in Salesforce?

In Immediate Actions, click Add Action.

1. In the Action Type menu, select Messaging Notifications.
2. In the Action Name field, enter a name for the action.
3. In the Messaging Template field, select a template.
4. In the Channel field, select WhatsApp channel.

Does salesforce have live chat?

Salesforce Chat (formerly Salesforce Live Agent) is a native Salesforce tool that enables the customer service team to communicate in real-time with your website users. We have all seen the little ‘chat to an agent’ buttons on company websites, usually when trying to find a way to contact a support team.

Does salesforce have a chatbot?

Einstein Bots is available in Salesforce Classic and Lightning Experience. Setup for Einstein Bots is available in Lightning Experience. First, What’s a Bot? Technically speaking, a chatbot or bot is “a computer program which conducts a conversation via auditory or textual methods.”

Is Slack better than WhatsApp?

To improve user-friendliness, Slack manages its space more efficiently. First, it divides conversations into Public, Private channels and direct messages, while WhatsApp offers only in one-to-one or group chats. Second, Slack lets you customize colors of the left sidebar improving user experience.

Does asana work with WhatsApp?

Automate Managing Your Business With Asana WhatsApp Business API Integration. Integrate your WhatsApp business account with Asana, and organize people and tasks effectively.

How do you set up what’s up?

How to install WhatsApp:

1. Install the app from the Play Store (Android) or App Store (iPhone).
2. Launch the app and approve the requested permissions.
3. Enter your phone number and tap Confirm.
4. Enter the verification code received via SMS (WhatsApp may do this automatically).
5. Import existing contacts into the app (optional).

How do I create a notification template in Salesforce?

Create Templates for Automatic Message Notifications

1. From Setup in Lightning Experience, enter Messaging in the Quick Find box, and select Messaging Templates.
2. Click New.
3. Enter a name and description for your template.
4. In the Message field, enter your message.
5. Select the channels this template applies to (Optional).

Is it possible to integrate WhatsApp with Salesforce?

Although there is no official WhatsApp API available, it is still possible to integrate WhatsApp with Salesforce via a free and open-source library which is available on Github. Latter can be used for registering, sending and receiving messages in WhatsApp via the Python Code namely Yowsup.

Is it possible to create leads in Salesforce from WhatsApp?

Yes, it is possible to create leads in Salesforce from WhatsApp. Just to share with you all, we have got this done through a third-party tool for Salesforce i.e. Communicat-O. It’s been 6 months and it is working flawlessly.

How to integrate WhatsApp messaging with Salesforce lightning experience?

You need to accept the invitation from Salesforce from within your Facebook Business Manager account. From Setup in Lightning Experience, enter Messaging in the Quick Find box, and select Messaging Settings. In the Channels section, refresh your list of channels. A WhatsApp channel appears within the Messaging Channels list view.

How to allow customers to write to your business via WhatsApp?

To allow your customers to write to your Business via WhatsApp and respond from the Salesforce Service Console, you must first be a Salesforce customer. In addition, you need to meet some additional requirements: