Does TSA respond to complaints?

A TSA spokesman says agents are trained in “general” etiquette, including subjects such as effective communication, common courtesies and appropriate language use. The agency also has a customer service branch responsible for tracking the complaints and working with appropriate TSA personnel to resolve grievances.

Who is in charge of TSA?

David Pekoske

Who does TSA report to?

the Department of Homeland Security
TSA was created in the aftermath of 9/11 to oversee security in all modes of transportation and completed federalization of security operations by the end of 2002. TSA became part of the Department of Homeland Security in March 2003, making up a quarter of the DHS workforce.

Is TSA a government agency?

The Transportation Security Administration (TSA) is a United States executive agency formed in 2001 to “protect the Nation’s transportation systems to ensure freedom of movement for people and commerce.” The TSA is a part of the U.S. Department of Homeland Security, though it was formed in the U.S. Department of …

How many complaints have been filed against TSA at Logan Airport?

5 Investigates obtained more than 170 passenger complaints about TSA at Logan Airport through a Freedom of Information Act request. The complaints date back to January 2017 and include: A woman who said, “I was so humiliated,” after her bags of breast milk set off the detector and she was subjected to a full-body pat-down.

Is the civil rights and liberties complaint filed with TSA true?

Yes, I declare under penalty of perjury under the laws of the United States of America that the civil rights and liberties complaint that I have filed with TSA is true and correct and I have read and agree with and to the terms outlined below. I will cooperate with TSA’s complaint resolution activities undertaken on my behalf.

What does a TSA officer do?

They’re employees of the Transportation Security Administration, also known as TSA. TSA employees work hard to make sure our skies stay friendly—preventing dangerous materials and people from flying and helping you arrive at your destination safely.

What does TSA stand for?

Transportation Security Overview. The Transportation Security Administration (TSA) was created in the wake of 9/11 to strengthen the security of the nation’s transportation systems while ensuring the freedom of movement for people and commerce. Within a year, TSA assumed responsibility for security at the nation’s airports…