How can I grow my career in BPO sector?

For the first few years, focus on growth into a team lead and then as an Operations Manager so that you may change your job if you receive better opportunities in future! Accept a salary of about Rs. 9,000 to Rs. 12,000 in the beginning and then move on from there.

Which skill is most important for BPO job?

7 Important Skills Every Inbound Call Center Agent Should Have

1. Deep Knowledge of a Company’s Products or Services. To field dozens of phone calls a day means fielding dozens of topics as well.
2. Attention to Detail and Organization.
3. Clear and Effective Communication.
4. Adaptability.
5. Empathy.
6. Patience.
7. Positive Attitude.

What are soft skills in call center?

What are soft skills in a call center? Soft skills, also known as the people skills, include empathy, good communication, and flexibility. Unlike technical skills, soft skills are more difficult to teach.

What skills do call center representatives need?

Call Center Representative skills and qualifications

• Strong communication, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.

How can I improve my soft skills in BPO?

you do this, believe it or not, sometimes fun activities can be the most effective way.

1. Teach Questioning. – Help your agents ask insightful questions to gather needed information and develop effective communication.
2. Teach Empathy.
3. Teach how not to do it.

What are the skills required to work in a BPO?

BPO staff need general education and specialization depending on the business handled. On the job specific trainings are given. For a call centre the staff need communication skill in clarity, pronunciation, politeness and decency in talking,talking only to the point etc.

What is the difference between a BPO and a KPO?

KPO is a knowledge process outsourcing while BPO is business process outsourcing. KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.

Are BPO jobs good for long term career?

No, BPO stands for Business Process Outsourcing and the word ‘Outsourcing’ means signing a company to work for a business in some specific department and not just picking calls. 2. BPO jobs are not good for long term career. No, if you are focused and committed then, you can grow in any organization.

What are the BPO interview questions for fresher?

Here are BPO interview questions for fresher as well as experienced candidates to get their dream job. 1) Tell me something about BPO and how it works? BPO is abbreviated as Business Process Outsourcing.