What happens when you appeal case eBay?

When you make an appeal, we’ll review the case including any new information you provide, and come back to you with a final decision. We’ll normally get back to you within 48 hours, though occasionally it can take a little longer.

Can a seller appeal an eBay decision?

When deciding on disputed cases between buyers and sellers, eBay claims to do their best to come to the ‘fairest decision. ‘ Sometimes, however, the case decision made can feel anything but fair for sellers. Sellers can still appeal a case decision to attempt to reverse eBay’s conclusion.

How does a seller resolve a dispute on eBay?

Select Respond to case from the dispute notification. Select Accept dispute and buyer receives refund and select Continue. Select Try to get my item returned. Verify or edit your return address, then select Accept to confirm the refund.

How can a buyer win a dispute on eBay?

Buyer Tips for Filing a Complaint

1. Delay communicating with the seller until you are certain you’re satisfied.
2. Don’t leave positive feedback if there’s any chance you’ll dispute.
3. Be reasonable, clear, and firm.
4. Track and refer to exact dates.
5. Contact your seller first about your complaint.

How do I challenge eBay resolution?

You can appeal a decision at any time within 30 days of the case being closed….Appeal a decision

1. Find the item in your Purchase history – opens in new window or tab, and select See case details.
2. Select Send us an appeal.
3. Fill in the details and select Submit.

How long does it take eBay to make a decision?

After we’re asked to step in, we’ll review your case and resolve it in the fairest way possible. We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information. Once we’ve made a decision, we’ll send you and the seller an email to let you know.

Does eBay side with buyers or sellers?

This is a massive problem with eBay – as we have previously highlighted – and, in short, the seller protections designed to stop this happening often do not work. In cases like this, eBay invariably sides with the buyer – even in the face of clear evidence like yours. Fraudsters know this and use it to their advantage.

How do I raise a dispute on eBay?

1. Go to Seller Hub – opens in new window or tab and open the Returns – opens in new window or tab or the Requests and disputes – opens in new window or tab tab.
2. Select See details next to the request.
3. If you want us to help, select Report problem or Ask eBay to step in and help, and follow the instructions from there.