What is Spiceworks used for?

Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.

What are the features of Spiceworks?

Main features of Spiceworks are:

• User Self-Service.
• Knowledge Base.
• Team Management.
• Ticket Collaboration.
• Multi‐site Support.
• IT Asset Management.
• 150+ Add‐on Apps.
• Tickets & Tasks.

How does Spiceworks help desk work?

The Spiceworks free help desk software offers you a fully-customizable help desk experience. You can first de-clutter your inbox by having all of the trouble tickets submitted via Spiceworks. This allows you to reply with status and updates via an HTML email.

Is Spiceworks safe to use?

SpiceWorks is as secure as anything else internally on your network. But there are always steps you can take to make it more secure should you wish. Changing the port in which SpiceWorks operates on is a good place to start.

Who owns Spiceworks?

Spiceworks Ziff Davis
Spiceworks/Parent organizations
Spiceworks, which operates a marketplace and network for information technology professionals, will eliminate 59 jobs after agreeing to be acquired by New York-based Ziff Davis B2B.

What happened to Spiceworks?

Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0 was placed on hold. Instead, we decided to invest time in enhancing the Spiceworks Cloud Help Desk (CHD).

What is online help desk?

Helpdesk definition A helpdesk is a tool that organizes customer communication to help businesses respond to customers more quickly and effectively. Using a helpdesk allows your support team to offer the best possible experience to your customers.

Is Spiceworks cloud based?

With Spiceworks, you’ll get an integrated view of your entire on- and off-premise cloud infrastructure. Create a cloud service watchlist to minimize your risk.

Does Spiceworks have an app?

Get ready to take Spiceworks on the go with iOS and Android apps. These apps give you easy access to the Cloud Help Desk on your phone, allowing you to take IT mobile.

Is Spiceworks cloud secure?

Spiceworks does not have access to any email except the account to which it is given permission. So Spiceworks is secure here.

Why help desk is important?

A good help desk improves customer satisfaction if it is actively responsive, consistently assists users, and goes the extra mile in service delivery of technical support. This provides support to the company’s objectives and facilitates the growth of its business by increasing the number of returning customers.

What companies are using Spiceworks?

Some of the companies that use Spiceworks include: Company Website Country Revenue Company Size; BAASS Business Solutions Inc. baass.com: Canada: 1M-10M: 50-200: YourPeople, Inc . zenefits.com: United States: 100M-200M: 500-1000: QA Limited: qa.com: United Kingdom: 200M-1000M: 1000-5000: The American Red Cross: redcross.org: United States >1000M >10000

What are the best alternatives to Spiceworks?

xTuple – Best for SMBs

How secure/safe is Spiceworks on my Network?

SpiceWorks is as as anything else internally on your network. But there are always steps you can take to make it more secure should you wish. Changing the port in which SpiceWorks operates on is a good place to start.

What port does Spiceworks use?

Spiceworks connects to ports to identify the machines that respond to the ping. * 135 (WMI): Used to detect Windows computers. * 22 (SSH): Used to detect Unix /Linux computers and some network devices.