Why do eBay hold funds for 21 days?

We typically hold payments for up to 21 days so we can verify that transactions were completed successfully. In some cases we’ll release funds earlier if tracking details are added to the order or if the item is marked as shipped, for example. You’ll find the estimated release date of your payments in My eBay Sold.

How long does a buyer have to confirm refund on eBay?

If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee.

How long does a buyer have to cancel a purchase?

What Is the FTC’s Cooling-Off Rule? The Cooling-Off Rule gives you three days to cancel certain sales made at your home, workplace, or dormitory, or at a seller’s temporary location, like a hotel or motel room, convention center, fairground, or restaurant.

How long can eBay legally hold your money?

21 days
We typically hold payments for up to 21 days so we can verify that transactions were completed successfully. In some cases we’ll release funds earlier if tracking details are added to the order or if the item is marked as shipped, for example. You’ll find the estimated release date of your payments in My eBay Sold.

How many days do you have to change your mind on a purchase?

14 days is the absolute minimum cooling-off period that a seller must give you. Make sure you check the terms and conditions in case they’ve given you more time to change your mind – many choose to do so.

How long does a buyer have to cancel an order on eBay?

30 days
You can cancel an order up to 30 days after a sale, even if your buyer has already paid.

Why do I have to wait for my funds on eBay?

To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations – opens in new window or tab, we sometimes place a hold on funds, for example, if there’s an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or …

What happens if someone refuses to return an item on eBay?

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee. The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping

What do I do if a buyer doesn’t pay on eBay?

Resolving unpaid items with buyers. After you’ve made a sale on eBay, it’s usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn’t yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue.

How do I cancel an order if the buyer hasn’t paid?

If the buyer still hasn’t paid after you’ve sent the invoice, and it’s been more than 4 calendar days since the listing ended, cancel the order by selecting the Cancel order button below and choosing Buyer hasn’t paid in the drop down menu.

How long does a buyer have to return an item on eBay?

The seller has 3 business days from the request to respond to the buyer with a solution. If the seller does not respond with a solution, the buyer can ask eBay to step in and help. The buyer has 5 business days from when the buyer starts the return to ship the item.