How do you integrate a remedy in Jira?

BMC Remedy integration with Jira Software: The BMC Remedy agent creates a new ticket. ConnectALL replicates the issue as a bug/custom issue type in Jira. The developer resolves the bug and all the updates automatically flow back to BMC Remedy and the customer is updated.

What is Jira ticket tool?

JIRA is a tool developed by Australian Company Atlassian. This software is used for bug tracking, issue tracking, and project management. The JIRA full form is actually inherited from the Japanese word “Gojira” which means “Godzilla”. It is also used for project management.

How do I use Jira tickets?

How Do I Create a Ticket in Jira?

1. Create Jira Requests by Email.
2. Create Requests Through the Customer Portal.
3. Create Requests in Multiple Service Desks.
4. Track and Edit Jira Tickets.

What are the ticketing tools available?

Best Helpdesk Ticketing Systems

• Spiceworks.
• HubSpot.
• osTicket.
• ServiceNow.
• ConnectWise.
• SolarWinds Web Help Desk.
• Jira Service Desk.
• Jitbit.

How do I create a ticket in Kanban board Jira?

Create a ticket directly on the kanban board

1. open the “Create Issue” dialog.
2. write ticket title, press “Create”.
3. switch to the “Backlog” view.
4. search for the ticket title, right-click “Send to -> To Do”.

How do I create a JIRA ticket in Jira?

To create a JIRA ticket:

1. In JIRA, click on Create Issue.
2. Select the project Support Nuxeo Connect.
3. Fill in the description as precisely as possible. Depending on the type of your issue, provide the appropriate items in the following list: steps to reproduce the issue. logs. screenshots.
4. Click on the Create button.

How do I create a ticket template in Jira?

To create a template:

1. Click Create at the top of the screen to open the Create issue screen.
2. In the Create Issue dialog box, select the Template Repository project – the default repository is called Templates (TEMP).
3. Choose Template as the Issue Type.
4. Fill in the Summary and Description fields.
5. Click Create.

What is the process of ticketing?

Use the Ticketing feature to track issues related to assets, agents, or events. A ticket is a work request created in response to a situation that requires further investigation.

How do I add an issue to my Kanban board?

Each Kanban board has a filter, which selects issue for the board (board settings -> general). Change this filter so that it would select your issues.

How do I add a ticket to a Jira board?

Currently the only way I found to do it is to:

1. open the “Create Issue” dialog.
2. write ticket title, press “Create”.
3. switch to the “Backlog” view.
4. search for the ticket title, right-click “Send to -> To Do”.