What certifications do I need for IT help desk?
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What certifications do I need for IT help desk?
Marketable certifications for help desk technicians and computer support professionals may include the following:
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- CompTIA Security+ Certification.
- MCSA: Windows 10.
- MCSE: Desktop Infrastructure.
What do I need to work at a help desk?
What kind of person is best suited for a job as a help desk specialist?
- Excellent communication skills.
- Ability to make technical information and instructions user friendly.
- Strong customer service standards.
- Patience.
- Ability to multitask.
- Analytical ability.
- Above-average problem-solving abilities.
How do I become a desktop support technician?
How to become a desktop support specialist
- Earn a bachelor’s degree.
- Gain a professional certification.
- Gain experience with operating systems.
- Show your customer service skills.
- Prepare your resume.
- Seek technical support positions.
How hard is it to become a IT technician?
The path to becoming a computer technician is actually not as difficult as it seems. The first thing you will need to do is get your A+ Computer Certification. That is the baseline knowledge required in order to work in a shop that repairs computers. From there you should be able to get a job on an entry level.
Do you need experience to work help desk?
Getting Help Desk Experience Some entry-level technician jobs, or flat-out help desk listings, have an either/or requirement for employment. If you have good IT repair experience but no customer service experience, they will take you on and train you up, and vice versa.
Do you need experience for help desk?
A help desk technician must have knowledge and experience of computer networks and systems, programs, and mobile devices, but this is not the only requirement. IT desk technicians are often the first port of call for a client who is experiencing technical issues, and they should act as an extension of the brand.