Can I return a laptop from eBay?

If the item arrived in a condition other than what was said in the listing (or you got the wrong item), you can always return it. If the buyer won’t cooperate, eBay will just refund you directly if you escalate to them.

Can you open a case against a buyer on eBay?

eBay buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing.

What if I dont want to refund a buyer on eBay?

If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.

Why do some eBay sellers not accept returns?

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. Here’s how: Go to your Returns dashboard – opens in new window or tab.

Who pays for return on eBay?

The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

How long does a buyer have to return eBay?

30 days
Buyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don’t reply, or don’t offer those options the buyer can ask eBay to step in.

Does eBay do free returns?

If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you’ll need to accept the return and cover the cost of return shipping, even if you don’t normally offer returns.

Can eBay make you refund a buyer?

Refunds can be issued by you, or by eBay. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement.