What is the role of KPO and BPO?

BPO and KPO are two types of outsourcing that companies often employ, particularly when it comes to call center operations. While BPO call centers handle processes on behalf of a client, KPO call centers are involved in the handling of information, knowledge, or data on behalf of a client company.

What is KPO in information technology?

Knowledge process outsourcing (KPO) is the outsourcing of core, information-related business activities. The information-related work can be carried out by workers in a different company or by a subsidiary of the same organization.

Why is BPO industry important?

Business process outsourcing (BPO) is an important function for many businesses. BPO allows you to focus on the core mission of your business while outsourcing non-essential services such as email support, bookkeeping, or accounting. One industry that uniquely benefits from BPO is the healthcare industry.

What is the difference between BPO and KPO?

The below Table showcases the key differences between BPO and KPO. BPO stands for Business process outsourcing. KPO stands for Knowledge process outsourcing. The industry is based on cost arbitrage. The industry is based on knowledge arbitrage. Volume driven work culture. Insights driven work culture.

What are the drivers of the BPO phenomenon?

The main drivers of the BPO phenomenon are globalization, economics and geopolitics. To elucidate, ever since the global economy started getting more integrated and interconnected, there has been a concomitant movement towards opening up of the economies of the developing countries to greater interaction with the west.

What is the future of the BPO sector?

In conclusion, while one cannot prognosticate as to the future of the BPO sector a decade from now, for the time being the economies of the west and the east are conjoined and this is indeed a positive development from the perspective of the drivers of the sector as discussed above.

What is BPO (Business Process Outsourcing)?

The word BPO stands for Business Process Outsourcing. When a business or an organization wants to get done a few of its tasks on a constrained budget, they often decide to outsource these tasks to an efficient team in another country. This is called as business process outsourcing and is usually made between 2 countries.