What is your greatest accomplishment as a receptionist?

Achievements for a Receptionist Resume

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38\%.
• Achieved 95\% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

What are operational KPI’s?

An Operations Key Performance Indicator (KPI) or metric is a discrete measurement that a company uses to monitor and evaluate the efficiency of its day-to-day operations. These operations KPIs help management identify which operational strategies are effective, and those that inhibit the company.

What qualities should a receptionist have?

7 Qualities to Look for in a Good Receptionist

• A Positive Attitude. A person’s attitude will always shine through.
• The Right Technical Skills.
• Organizational Prowess.
• Multitasking Skills.
• Tech-Savvy & Ability To Integrate With Your Industry Software.
• High Emotional Intelligence.
• Dependability and Consistency.

What are your strengths receptionist?

What characterize a good receptionist? Good receptionist should be nice and talkative, she should have some charisma, she should have a positive outlook of life. They should strive to provide the best possible customer service to each guest they meet in their job.

What are the goals of a receptionist?

A receptionist’s primary goal is to receive visitors and send them to the appropriate places. Receptionists also handle the hospitality end of any company and are the very first person anybody walking in the premises, meets.

How do you measure operational performance?

The ‘technical’ way to measure operational efficiency is to calculate the ratio of output gained to the input expended. Operational expenditure, capital expenditure and people resources, revenue, customer satisfaction and quality are among the elements included in the calculation.