Why is phone hold music such bad quality?

Phone audio is designed to handle voices and only voices. Industry-standard compression and EQ, coupled with lossy codecs to reduce file size, means audio quality is reduced and this leads to bad-sounding music.

Why is customer service music so bad?

As cleared up by Notebooks , the reason is simple: telephone speakers are only produced to replicate the frequencies made by the human voice, and as a result an analog phone will generally lose frequencies above 4000Hz.

Why does music sound worse in a call?

Help: Overall sound quality is bad while the phone uses the “phone call” sound channel. While any sort of voice chat is active in the phone (stuff like skype, slack, hangouts, discord, or whatever else), the overall sound quality of the system becomes very low.

Why do companies play music on hold?

Unsourced material may be challenged and removed. Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.

Why is hold music static?

The static that showed up later was due to the use of sound compression, computer use and advances in technology. That compression is great at encoding one clear voice –but chuck a load of complicated music at it, with all its instrument and it’s going to sound bad.

Who decides hold music?

It’s selected by nine out of ten call organizers, and plays over a million times per month, says Craig Walker, CEO of Dialpad, owner of UberConference.

How does call holding work?

Holding phone calls is a key performance feature of telephone networks and systems. When a call is placed on hold, the caller is parked, so to speak, and is unable to communicate with the person on the other end of the line. Wait-music or a pre-recorded message is generally played to the waiting caller.