What can I do if a hotel charged me twice?

You can submit your credit card dispute online. Explain the problem as ‘dispute charge’ and you will get help soon. Tell your credit card company that you did not agree to one of the charges. The hotel may be required to provide proof that you agreed to the charge and signed for it.

Can you sue a hotel for charging you twice?

Yes, you can sue.

Can you dispute a hotel charge?

Under the Fair Credit Billing Act, you can dispute a charge for goods and services you didn’t accept or that weren’t delivered as agreed upon. If your bank sides with you, the money is almost instantly refunded. Websites offering hotel deals, vacation packages and cruise tours can be dispute free-for-alls.

Why does it look like I was charged twice?

The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken.

Can a hotel charge you after check out?

Some hotels do require a deposit to hold rooms, but they won’t charge you the full amount of your stay until you check in. Regardless, the first time a hotel charges your credit card might not be the last – the hotel will always be able to charge you for incidentals or damage after you check out.

Do hotels charge twice?

The hotel is not charging you twice—if you booked anywhere but through the hotel’s official site, you haven’t been charged yet for those fees when you stroll up to the reception desk; you’ve only paid the room rate.

Is double billing illegal?

According to most commentators, double billing is unethical and violates two of the American Bar Association’s Model Rules of Professional Conduct: Rule 8.4, which prohibits dishonesty, and Rule 1.5, which prohibits a lawyer from charging an unreasonable fee.

What are hotel chargebacks?

What is a chargeback? A chargeback begins when a traveler or hotel guest files a dispute with their card company or issuing bank. The dispute could be triggered by any number of reasons, for example, their card was charged twice or the card processor identified fraudulent charges made with the card in question.

What is duplicate charge?

The duplicate pending charge is usually an authorization hold that is still being processed. You are NOT being double-charged for a single purchase.

What does a duplicate charge mean?

Double or pending charges on your bank account or credit card do not necessarily mean that you have been charged twice. At this point, the funds are “held” and deducted from the customer’s credit limit (or bank balance, for a debit card), but are not yet transferred to the merchant.