What does Royal Mail do with undelivered mail?

We’ll hold items for 18 days. If they’re not redelivered or collected in that time, we’ll return them to the sender.

Can you track a redelivery?

Redelivery request submitted as Return to Sender. This request cannot be modified once the request is submitted. User can track the status of the package by going to USPS Tracking® feature.

Can I collect Parcelforce without card?

You need to take the card and a proof of ID showing your delivery address to collect your parcel.

How long does Royal Mail keep undelivered items?

18 calendar days
We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the first delivery attempt. 48 working hours notice is required for a Redelivery.

What happens if a letter gets lost in the mail?

What happens if my lost mailpiece is recovered? If your Missing Mail search request is successfully matched and your lost mailpiece is recovered, the Postal Service™ will rewrap your mail and send it to the address that was provided on the completed search request form.

What happens if you miss a Royal Mail redelivery?

There are four options for you to get the item you missed: Arrange a free redelivery to your house. Arrange a free redelivery to an alternative local address. Then pick it up in person from your local delivery office – the address will be on the Something for you card.

Does Royal Mail attempt redelivery?

You don’t need to book a Redelivery or collect your mail if you’ve received a yellow card, we’ll automatically try and deliver it again the next working day. If we still can’t deliver it, then we’ll leave a red ‘Something for you’ card and you can collect it or have it redelivered in the usual way.

What happens if you miss Parcelforce?

Missed a parcel delivery? After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up below.

Is Parcelforce part of Royal Mail?

Over 25 years in the making we’ve a long history as part of the Royal Mail Group, but in 1986 Royal Mail created a separate parcel function forming the foundations of the business we know today. Then in 1998 the business was rebranded to Parcelforce Worldwide.

How do I speak to someone at Royal Mail?

If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail.

How long until mail is considered lost?

Timeline for Filing Claims

Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
Mail Type or Service	When to File (from mailing date)
No Sooner Than	No Later Than
Priority Mail Express	7 days	60 days
Priority Mail Express Collect on Delivery	15 days	60 days

Does the post office sell lost mail?

Here’s how. If a Postal Service package hasn’t been claimed within 90 days, it’ll likely be auctioned off on GovDeals, a company the US Postal Services contracts with to sell unclaimed items.