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Where can I escalate a complaint to BSNL?

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Where can I escalate a complaint to BSNL?

BSNL Consumer Grievance / Escalation : Users can book their Complaints by dialing “198″. This toll free service is available in all the landlines. Any complaints which are not resolved can be taken to the next level by addressing the Grievances to “12727″(for Circle Office) or “1095″ (for District Office).

How can I complaint against BSNL landline?

How can I complain to BSNL landline? You can call BSNL fixed line helpline number on 1500 (from BSNL mobile and landline) and 1800-345-1500 (from other operators) for complaint registration and resolution.

Can I go to consumer court against BSNL?

BSNL is a service provider. You have every right to sue for the deficiency of service through the District consumer forum under the provisions of Consumer Protection Act.

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How can I write a complaint letter to BSNL?

Respected Sir, This letter is to draw your kind attention to the fact that this is my 3rd complaint in a month regarding the malfunctioning of my BSNL landline connection. After repeated complaint, no action against the same had been taken so far.

How can I complain to BSNL higher authority by email?

BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism….

Customer Grievance Grievances Online
Customers can book their Grievances Online Click here
Customers can write to CMD BSNL by e-mail at [email protected]

What is SSA in BSNL?

Finally, after merging many SSAs (Secondary Switching Areas) into new BAs, there are total 158 business area across the country.

How do I complain about a landline?

Ntc queries and customer care helplines

  1. 197: Ntc Information querying system number with telephone number inquiry.
  2. 198: Ntc Wireline (PSTN/landline, ADSL, FTTH, and leased line) service customer care number using IVR.
  3. 1498: Ntc customer care number for GSM and CDMA mobile services.
  4. 188: Ntc VOIP complain.
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How can I check my BSNL complaint status?

How to check the status of your BSNL Online complaint?

  1. Go to the BSNL official website.
  2. Click on Customer Grievance Management System option.
  3. Click on the track complaint option.
  4. Now you can enter your grievance registration number and complaint number/ service id.

How do I write a complaint to the telephone exchange?

Dear Sir, I want to bring to your kind notice the unsatisfactory working of our (Telephone No.) ____________. We have lodged a number of complaints but to no avail.

How can I disconnect BSNL landline?

5 Simple Steps to Disconnect BSNL Broadband and Landline Services Online

  1. Step1: Visit the official BSNL website.
  2. Step 2: Register yourself and sign in.
  3. Step 3: Click on services.
  4. Step 4: Select Submit a service request.
  5. Step 5: Enter Service ID.