Guidelines

How do I lodge a complaint in online Banking Ombudsman?

How do I lodge a complaint in online Banking Ombudsman?

The following is the process for lodging an online complaint with the Banking Ombudsman.

  1. Visit ONLINE COMPLAINT.
  2. Select BO office (Banking Ombudsman).
  3. You will be asked to fill Bank name, branch name, Complaint name, Mobile no.
  4. Fill up the form with necessary details and Click “SAVE”

How do I complain about a bank transaction?

One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme on our website. However, it is not mandatory to use this format.

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How do I file a complaint against a Google pay?

You can call Google Pay toll-free helpline number at 1-800-419-0157.

Which is the mode of filing complaint with Banking Ombudsman?

You can also file the complaint online (https://secweb.rbi.org.in/BO/precompltindex.htm. The banking ombudsman will examine the case and make a settlement through conciliation and mediation between the bank and the customer, or by passing an award.

How do I lodge a complaint regarding a failed transaction through Google pay?

You can submit your issue via Google Pay Help Centre. Alternatively, you can submit your issue in the ‘Help and feedback’ section of the Google Pay app. Here, you can request a call from a customer support executive. You can also chat with a service agent to get your issue resolved.

Where can I file a complaint against Google?

If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to [email protected].

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What is the maximum compensation that can be awarded by banking ombudsman?

₹ 1 lakh
The Banking Ombudsman may award compensation not exceeding ₹ 1 lakh (₹ One Hundred Thousand) to the complainant for mental agony and harassment.