How do I recover a lost Western Union tracking number?

If you have trouble getting your MTCN from the sender, or you have lost or forgotten your tracking number, you can still collect money. You should call Western Union Customer Care at 1-800-325-6000.

How can I track a Western Union money order without receipt?

You can call the Western Union automated help line to determine the status of the money order you’ve sent. This phone number is (800) 999-9660. Listen to the automated menu prompts and select the option to “Check the Status of a Money Order.”

What happens if you lose your Western Union receipt?

Western Union: If you still have your money order receipt, you will fill out the money order tracing/refund request on the back of it. If you no longer have the receipt, fill out this form and mail it in with a $30 nonrefundable fee and expect processing to take six to eight weeks.

Do you need a tracking number to pick up Western Union?

You must provide your receiver with the unique Western Union tracking number (MTCN) once you make the money transfer and get your receipt. Your receiver will need to provide that MTCN and a government-issued ID to the agent at the Western Union agent location.

How can I get a copy of my Western Union receipt?

To get a copy of your money transfer receipt:

1. Go to the Western Union Help Center.
2. Choose Email us.
3. Choose Copy of Money Transfer Receipt from the list.

How do I get my Western Union transaction history?

You can access the last 90 days of your money transfer history by logging into your profile on westernunion.com or our mobile app. Request will be delayed an additional 2-3 weeks for our legal team to approve the request to be processed.

Can I track a Western Union money order online?

You can use the Western Union money order tracking service to track your Western Union money online. You will need the MTCN, or the sender’s phone number, and the send or receive amount.

How can I track a money order without the number?

Contact the Issuing Company Banks can usually find the details of your money order by looking at your account history. Some other issuing companies may not be able to find your money order without the tracking number, which is listed on the receipt.

What if I lost my money order receipt?

If you don’t have the receipt, then you’ll have to fill out a money order research request (MORR). Again, mail it to the listed address on the form. In this case, you will have to send a nonrefundable $30 fee with the completed form. This process can take between six and eight weeks to complete.

How long does Western Union keep records?

Go to the menu icon and select History. To access your money transfer history from over 90 days ago, please submit the Transfer History Request form.

How do I contact Western Union customer service?

Call Us

1. Customer Care (US): 1-800-325-6000.
2. Website Care: 1-877-989-3268.
3. For TTY users: 1-800-877-8973.

Can I get records from Western Union?